Ta-Tech Solutions - Prince George's County, 311 / Community Relations

CivicLoop

The complete architecture and design record, written before a line of product code ships. Each document is both a build specification and a section of the County submission.

The map of the whole design set and how each audience reads it.

Vision & Solution Overview

The County problem, what CivicLoop is, the hero flow, where it goes.

Competitive Landscape & Strategy

Every competitor and where they fail, the failing incumbent, the six wedges.

Every entity, every relationship, the lifecycle of a service request.

Roles & Permissions

Resident to County Admin, the full role and permission matrix.

System Architecture

The Ta-Tech engine, multi-tenant model, offline-first, how it ships.

Screens & User Flows

Every screen, the real-time dashboard, the hero demo flow step by step.

AI Components & Agentic Layer

Six AI components, the agentic layer, event triggers, a role agent for every role.

Integrations & Data

Open311, MyPGC coexistence, channels, maps, open data, no lock-in.

Security, Privacy & Accessibility

Section 508 / WCAG 2.1 AA + VPAT, data residency, NIST 800-53, Language Access law.

Build Plan & Milestones

Reused vs net-new, the 9-day plan to May 23, the risk register.

Pilot & Pricing Proposal

The no-cost 90-day pilot, the agreed success metrics, the platform path.

Vendor Registration Responses

Everything submitted on the County 17-page vendor registration, and the consistency rules it locks in.

Presentation Readiness

The demo plan, every hard panelist question answered, the traps, the failure plan, the checklist.

Executive Summary

Operations, Compliance & Manuals

How County OS is run, secured, tested, and used. Also accessible from the in-app admin board.

County OS Operator Guide

The operator guide to County OS: every module, full CRUD, feeds, automation, observability, the assistant.

Plain-language guide for residents, agents, supervisors, directors, and county admins.

Operations Runbook

Deploy, environments, secrets, cron, monitoring, incident response, backups.

Agency Module Matrix

Every agency module, its data, capabilities, and the pattern for adding a new one.

Automation & Triggers

The agentic + event-driven layer: automations runner, feed forecasts, synthetic monitor, AI bid scoring.

Authentication & RBAC

Sign-in flow, the five roles, row-level security, and secret-gated machine endpoints.

Trust & Security

Security posture for a County reviewer: auth, MFA, RLS, encryption, audit.

Data classes, the public-PII boundary, retention, AI privacy, resident rights.

Government Compliance

Section 508 / WCAG 2.1 AA / ADA, language access, Open311, NIST 800-53 alignment.

Every test layer: Playwright suite, every-button sweep, prod smoke, recorded QA.

Test County Setup

Demo staff, reserved test data, how to run the suites, and cleanup.

TaTech App Signature

The 22-point TaTech App Signature and how CivicLoop meets each point.

Signature Gap Log

Honest gap log against the signature: what closed and what is on the roadmap.

CivicLoop - Ta-Tech Solutions - Built for the realities of public service.